Frequently Asked Questions Before You Reach Out:
If you have received a tracking number, you can check your live delivery status 24/7 on our tracking page.
To get the fastest resolution, always include your Order Number (e.g., #CG1045). If you are reporting a damaged or defective item, please include a clear photo or video link of the issue so we can authorize a replacement immediately.
Because our warehouse processes orders immediately to ensure fast delivery, we have a strict 1-hour window for cancellations or address changes. Please submit the form below immediately with "URGENT - CANCELLATION" in the comment box.
Our customer support team operates 7 days a week. We aim to respond to all inquiries within 24 hours.
Still need help?
Fill out the form below and our team will get back to you within 24 hours.